MAXWELL MANSION PRIVATE IGLOO RENTAL POLICIES

Terrace Igloos Only – Large Front Igloo Requires an Event Booking & Agreement

 SUMMARY OF POLICIES

Following is a summary of our policies for private igloo rentals.  Please read the full details, located below, of the policies enforced for all Igloo rentals.

• 21+ - All guests must be 21 years of age or older unless otherwise agreed in writing, from our owners, prior to your arrival.  No exceptions.

• Rental Times – You must depart your igloo by the end time of your rental.  If you have booked more than one timeslot you must have written confirmation from Maxwell Mansion to stay in your igloo in between time slots.

• Use – Private Igloo rentals MAY NOT BE USED FOR EVENTS including but not limited to weddings, vow renewals, dinners with catered food, etc.  The rentals are intended for informal gatherings.  Furniture may not be removed or added to the igloo including tables and chairs.  If you would like to use an igloo for event please call our event team to book your event.

• No Outside Food - Absolutely no outside food or catering as allowed in previous years as we are serving food from our kitchen daily.

• No Carry-In Beverages – Absolutely no carry-in beverages are allowed (alcoholic or non).  We offer a free water station in the Apothecary.

• No Smoking or Vaping inside the Igloos

• Bar Hours - Drinks will be available at either the Apothecary Bar or Speakeasy based on operating hours.  Please check operating hours as the Apothecary Bar is typically not open on Thursday’s so you would need to visit the Speakeasy to get your drinks.

• Terrace Igloos Only – The large front igloo may only be reserved if booking a private event.

• Violation of these policies may result in loss of your rental period, without a refund and/or removal from property.

GUEST CAPACITY: Our terrace igloos have a maximum capacity of 15 guests at a time per Igloo, no exceptions.  This limit is set for your safety and in connection with the fire code. 

IGLOO USE: Private Igloo rentals are intended for informal gatherings only.  If you are holding an event or bringing in non-permitted outside food (see the Outside Food policy below), you must have a private event agreement booked through our event sales team.  Furniture may not be removed or added to the igloo including tables and chairs. Event amenities such as linens, tables, event chairs, candles, etc. are not included.  For clarity private igloo rental MAY NOT BE USED FOR EVENTS including but not limited to weddings, vow renewals, dinners with catered food, etc.  If you reserve an igloo and show up intending to hold a private event in the igloo you will be subject to a $1,500 event fee plus a 20% service charge and all applicable taxes.

DEPOSIT: The entire rental amount is due at the time of booking including all taxes and fees.

CANCELLATIONS & CREDITS: For bookings made at least two days in advance, you may cancel within the first 24 hours of making the reservations without penalty.  If you cancel at least 14 days prior to your booking start time you may either pay a $50 cancellation fee and receive a refund or receive a credit for your full deposit for a future Igloo booking within the same season (November to March).  If you cancel within 14 days of your booking start time your deposit is non-refundable. At staff discretion we may offer you a credit for a future Igloo Rental within the same season less a $50 cancellation fee.

DATE/TIME CHANGES: Please call if you wish to change your date/time.  We will do our best to accommodate if changing at least 48 hours prior to your booking time.  You will be responsible for any changes in rental fees based on the new date selected, refunds are not issued if the rental price is lower.  Bookings must be changed to within 30 days of your original booking date (note if you change multiple times the 30 days is based on your initial booking date when you first booked the igloo reservation).

ARRIVAL: Visit Guest Services in the Mansion at the start of your Igloo Rental time to check-in.  Please note we cannot accommodate early arrivals based on your time selected.

DEPARTURE: At the conclusion of your rental time please leave the Igloo in a clean and orderly manner as you found it upon your arrival. You do not need to visit our team upon the conclusion of your rental period.

PARKING: Parking in our lot is reserved for HOTEL GUESTS ONLY on Friday, Saturday, Holidays, and Special Events.  If you are not a hotel guest and/or have visitors that are not hotel guests, we kindly ask you park on the street.  Please note that between November 15 and March 15 overnight parking is not permitted on streets within Lake Geneva. Parking on Baker and Cass St are available free of charge.  

OUTSIDE FOOD: Carry-in and outside food is NOT permitted. Maxwell Mansion offers a food menu 7 days a week.  Therefore, absolutely no outside food is not permitted on property outside of private hotel rooms.  You may not bring in food in a bulk style such as catering menu orders or use a catering company unless you have booked a private event with our events team. 

NO OUTSIDE ALCOHOLIC BEVERAGES: NO Outside Alcoholic Beverages are permitted on the property. All our public spaces are covered by our liquor license, allowing guests to enjoy their favorite drink from our bars throughout the property. Wisconsin state liquor license law prohibits BYOB, and the consumption of alcohol purchased outside of the property to be consumed in areas covered by our license – which includes our entire grounds, the pool, and all public spaces within the Mansion. You are allowed to consume outside beverages in your Hotel Room only.  While staying with us, please respect the law and visit our licensed on-site outlets, such as the Apothecary Bar or Speakeasy for alcoholic beverages.  If our Bars are closed, our Guest Services team will be more than happy to serve you with a limited menu.  If you have outside beverages and have been asked more than once to comply to our policy all outside alcoholic beverages will be confiscated and you will be asked to leave the property.

SMOKING AND ILLEGAL SUBSTANCES: Smoking, Vaping, or Gaseous consumption of organic materials (i.e., Marijuana) is strictly NOT allowed in any guest room, igloos, or public spaces. However, in our desire to accommodate all guest needs, we ask that smokers discretely use the designated outdoor areas. There is a minimum $300 cleaning fee automatically assessed for any smoking violation.  As a reminder, the use of Marijuana within the State of Wisconsin is illegal, and we have zero tolerance for illegal substances to be on our premises, including but not limited to our grounds, vehicles parked on our grounds, hotel rooms, and public spaces.  If you are found to have an illegal substance, you will be asked to leave the property and forfeit all deposits/prepaid amounts. 

PETS: Dogs are welcome in our Igloos for private rentals.  Please contact our Guest Services team to arrange.  Please note we reserve the right to limit the number of dogs in an Igloo at a given time.  Dogs that are disrupting other guests may be asked to leave.

CHILDREN: Our property is designed for adult travelers and does not cater to children. Please understand that while we love children, we love to have them stay at your home as our guests look to escape from the realities of home, work & family life.  

TAXES & FEES: All igloos are subject to a 5.5% State Tax. 

DAMAGES: The Maxwell Mansion is filled with beautiful pieces, both antique and designer.  You will find exquisite fabrics, quality linens, and heirloom carpets throughout our home, and we hope you enjoy them as much as you respect them.  In the unlikely event, damage occurs to items within the property either by accident or otherwise, you will be responsible for the cleaning, repair, or complete replacement of damaged items.

If any provision of these Policies is held to be invalid or unenforceable, the validity, legality, and enforceability of the remaining provisions of this Note will not be affected or impaired. You hereby accept all the aforementioned policies by accepting the Terms and Conditions of this reservation.

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