Policies & Amenities
MAXWELL MANSION LODGING POLICIES
All guests must be at least 21 years of age or older. See the children section of our policies for more detail.
GUEST CAPACITY: Our rooms, with a few exceptions, are designed for TWO guests. All our rates include two guests. Carriage House 12 has a capacity of four guests, and Carriage House 16 has a capacity of three. At no time will more than the allowed number of guests for a room be allowed to stay in the room as a guest overnight. The maximum number of guests per hotel room is TWO at any time unless prior arrangements have been made.
INITIAL DEPOSIT: A minimum deposit of one night’s room rate (plus tax and service fee) is required to secure any reservation and will automatically be charged to your credit card upon making a reservation. Reservations booked online for more than one night require a 50% deposit for the total charges of the stay. Some rates and offers may have different policies requiring an additional deposit. Details are provided during the booking process on our website.
FINAL DEPOSIT: Fourteen (14) days prior to your arrival, a non-refundable prepayment for the remaining nights of your stay is required and will be charged to the credit card on file automatically. If you have requested to pay by cash, this must be arranged in advance, and all fees must be paid in full at check-in. An additional security deposit of $100 per night will be taken at check-in and refunded at check-out after an inspection of your room. If paying by cash, guests will not have charging privileges back to their guest room.
CANCELLATIONS & CREDITS: Our cancellation policies vary based on rate, package, and offer. The policy that applies to your selected rate is shown during the online booking process. Our standard policy is: A cancellation fee of $50 or a change fee of $25 applies to reservations modified/canceled at least 15 days prior to arrival. Within 15 days, the entire prepaid amount will be forfeited as a cancellation fee. At times and at our discretion, a portion of the deposit paid may be offered towards a future stay instead of the amount being forfeited. Any credits are to be used within six months, or they will be forfeited.
RESERVATION CHANGES: Changes requested prior to 14 days of arrival are subject to hotel availability and rates as of the date your change. A $25 fee per room will apply to any change. Date Changes requested within 14 days, including shortening your stay, will be handled on a case-by-case basis; all change fees and current rates will apply. Credits from changes will be forfeited if they are not used prior to your departure.
CHECK-IN TIME: Check-in is 4:00 pm to 9:00 pm. Arrivals after 9:00 pm MUST make prior arrangements with our reservations staff to ensure easy access to your room. You must present a valid photo ID and the credit card used to pay for your reservation upon check-in.
IF YOU WOULD LIKE TO CHECK-IN EARLY, please call AFTER 10 am the day of your arrival to discuss your needs. Limited early check-ins are available for a $25 early check-in fee. We cannot guarantee we will have early check-ins available, but as always will do our best to accommodate if possible.
CHECK-OUT: Check-out time is by 11:00 am. In order to give rooms the proper attention required for our cleaning standards, all guests must check-out by 11 am the day of departure. Late check-outs may be arranged with prior approval for a fee; however, any departures not pre-approved for late check-out will be assessed a $50 per 1/2-hour late check-out fee. Guests not checked out by 1 pm will be charged an additional night.
PARKING: There is ONE complimentary parking space allocated for each Hotel Room. If you are traveling with several cars, a large truck, camper, or a boat trailer, you will need to make parking arrangements in advance; please call to discuss your needs and options we may have.
LOCAL & DAY GUESTS: For the discretion and enjoyment of all our registered hotel guests, day guests are not permitted in areas exclusively reserved for registered guests, such as; the pool (except as listed on our social calendar), hotel rooms, and private hotel guest lounges.
NO OUTSIDE ALCOHOLIC BEVERAGES: No Outside Alcoholic Beverages are permitted on the property. All of our public spaces are covered by our liquor license, allowing guests to enjoy their favorite drink from our bars throughout the property. Wisconsin state liquor license law prohibits BYOB and the consumption of alcohol purchased outside of the property to be consumed in areas covered by our license – which includes are entire grounds, the pool, and all public spaces within the Mansion. You are allowed to consume outside beverages in your Hotel Room only. While staying with us, please respect the law and visit our licensed on-site outlets, such as the Apothecary Bar or Speakeasy for alcoholic beverages. If our Bars are closed, our Guest Services team will be more than happy to serve you with a limited menu. You will be asked to keep any outside beverages in your hotel room once. If this request is not complied with forthwith, a $300 fine per incident will be applied to your hotel folio, outside alcoholic beverages will be confiscated, and/or you will be asked to leave the property.
CHARGING PRIVILEGES: As a Registered Guest, you may charge food, drink, and amenities to your house account at Maxwell Mansion, which will be charged to the credit card on file. An automatic 20% Gratuity for the Service Person will be added to each tab opened unless you specify a different amount when closing out your tab. If you are a cash paying guest and don’t have a credit card on file you will not have charging privileges.
SMOKING AND ILLEGAL SUBSTANCES: Smoking, Vaping, or Gaseous consumption of organic materials (i.e., Marijuana) is strictly NOT allowed in any guest room or public spaces. However, in our desire to accommodate all guest needs, we ask that smokers discretely use the designated outdoor areas. There is a minimum $300 cleaning fee automatically assessed for any smoking violation. As a reminder, the use of Marijuana within the State of Wisconsin is illegal, and we have zero tolerance for illegal substances to be on our premises, including but not limited to our grounds, vehicles parked on our grounds, hotel rooms, and public spaces. If you are found to have an illegal substance, you will be asked to leave the property and forfeit all deposits/prepaid amounts.
PETS: Dogs under 50lbs are accepted on a case-by-case basis in certain rooms; approval from Maxwell is required to bring a pet on the property. Pets are not allowed within any room in the Mansion. There is a $55.00 mandatory non-refundable fee per night for any pet approved to be on the property. This fee includes a gift for your dog. Dogs providing an ADA identified service do not pay this fee. Non-ADA services such as emotional support dogs are subject to our normal pet fee and room requirements. All other pets such as cats, birds, monkeys, alligators, bees, and ok, we think you get the picture now :) are not permitted at any time. Guests will be required to sign a pet waiver and are responsible for any damage to the room, including but not limited to stained bedding/towels, damaged furniture, and any other damage to the room and its contents. **If you book a pet-friendly room online, you must contact us PRIOR to arrival to notify us you would like to bring your pet.
CHILDREN: Our property is designed for adult travelers and does not cater to children. Please understand that while we love children, we love to have them stay at your home as our guests look to escape from the realities of home, work & family life.
TAXES & FEES: All room rates are subject to 8% City & 5.5% State tax plus a 6% Hotel Service Charge per evening. The Hotel Service charge is mainly distributed to our staff, with 95% of the total service charges collected distributed to the Maxwell Team; the remaining amount covers complimentary WiFi access throughout the property.
DAMAGES: The Maxwell Mansion is filled with beautiful pieces, both antique and designer. You will find exquisite fabrics, quality linens, and heirloom carpets throughout our home, and we hope you enjoy them as much as you respect them. In the unlikely event, damage occurs to items within the home either by accident or otherwise, you will be responsible for the cleaning, repair, or complete replacement of damaged items.
If any provision of these Policies is held to be invalid or unenforceable, the validity, legality, and enforceability of the remaining provisions of this Note will not be affected or impaired. You hereby accept all the aforementioned policies by accepting the Terms and Conditions of this reservation.
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